Legal Information
Your rights and our responsibilities
Privacy Policy
Last Updated: 23 October 2025
Introduction
Information We Collect
We collect information that you provide directly to us, including:
- Contact Information: Name, email address, phone number, and postal address
- Service Details: Information about the cleaning or removal services you request
- Payment Information: Billing details processed securely through our payment providers
- Communication Records: Records of your interactions with our customer service team
How We Use Your Information
We use the information we collect to:
- Provide and improve our cleaning and removal services
- Process your bookings and payments
- Communicate with you about your service requests
- Send you important updates and service notifications
- Respond to your inquiries and customer service requests
- Comply with legal obligations and enforce our terms
Data Protection
Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to processing of your data
- Request data portability
- Withdraw consent at any time
To exercise these rights, please contact us at the details provided below.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: privacy@manokcleaning.co.uk
Phone: 0800 123 4567
Address: Manok Cleaning & Removal Services, UK
Terms of Service
Last Updated: 23 October 2025
Agreement to Terms
Services Provided
Manok Cleaning & Removal Services provides professional cleaning and removal services across the UK. Our services include but are not limited to:
- Residential and commercial cleaning
- Deep cleaning services
- Removal and disposal services
- Specialized cleaning solutions
Specific service details will be outlined in your service agreement.
Booking and Payment
Bookings: All service bookings must be confirmed in writing via email or through our online booking system.
Payment Terms: Payment is due as specified in your service agreement. We accept major credit cards, debit cards, and bank transfers.
Cancellation Policy: Cancellations made less than 24 hours before the scheduled service may incur a cancellation fee.
Service Guarantee
Limitation of Liability
While we take every precaution to protect your property, Manok Cleaning & Removal Services is not liable for:
- Pre-existing damage to property
- Damage caused by improper use of cleaned areas before they are fully dry
- Items not disclosed during the initial assessment
Our total liability is limited to the amount paid for the specific service in question.